Refund Policy

This policy explains how refunds and cancellations work across what Upvan Enterprise Pvt. Ltd. sells: genuine TallyPrime licences, our own products (TallySafe, Payman, TDS Plus), and services such as implementation, customization, training, AMC/support and custom web app development. Because these are different kinds of purchases, they're treated differently below.

1. TallyPrime Licences and TSS

TallyPrime licence keys and TSS renewals are activated against Tally Solutions' own licensing system once issued. Because a licence, once generated and activated, cannot be "returned", licence and TSS purchases are non-refundable once the licence has been issued or activated, except where required by law or where Tally Solutions' own policies provide otherwise. If a licence was issued in error on our part, contact us and we'll make it right.

2. Our Own Products (TallySafe, Payman, TDS Plus)

For our own subscription products, you may request a refund within [7] days of purchase if you haven't materially used the service (for example, if TallySafe hasn't yet run a backup on your data). After that window, or once the service has been actively used, subscription fees are non-refundable for the current billing period, though you're free to cancel future renewals at any time.

3. Services (Implementation, Customization, Training, Custom Web Apps)

These are work-based engagements scoped in your quotation or proposal. Any advance or deposit paid to start a project is non-refundable once work has begun, since it covers time and resources already committed. If we haven't yet started work on your project, we'll refund any advance paid, less any non-recoverable costs already incurred. Milestone or final payments relate to work delivered up to that point and are handled per your specific agreement with us.

4. AMC and Support Plans

Annual Maintenance Contracts are billed upfront for the coverage period. If you cancel partway through, please contact us — refunds for the unused portion of an AMC are considered on a case-by-case basis and are not automatic.

5. How to Request a Refund or Cancellation

Email info@upvan.com with your order or invoice details and the reason for your request. We aim to respond within [3] business days. Approved refunds are processed back to your original payment method within [7–10] business days.

6. Contact Us

If anything here is unclear, or your situation doesn't fit neatly into the categories above, just get in touch at info@upvan.com or +919227626409 — we'd rather talk it through than leave you stuck.